Payment and delivery terms

Payment and delivery terms

Online store

Aurora Nutrients Ltd

Koivukatu 1 A 3

37100 Nokia

info@vaisto.gg

Business ID: FI31145544

All prices include VAT. We reserve the rights to make changes in the prices and delivery terms.

1. Payment terms

1.1 Online bank service

Our payment service facilitator is Checkout Finland Oy in co-operation with Finnish banks and lenders.

1.2 Bank and credit cards

We accept Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express.

Verification via payment card in the online store is hassle-free and safe. Aurora Nutrients Ltd has no access to card details, and payment card details are not stored in the online store information system. Credit card information is always handled in an encrypted SSL-internet connection during a transaction.

1.3 Invoice and running payment service

The Customer has also an option to pay for purchases on an invoice. The invoice service is offered in co-operation with Checkout Finland Oy, and the two possible invoice services are OP Lasku and Jousto.

1.4 Mobile payment

The Customer can pay for the purchased goods also via a mobile payment service, either by MobilePay or Pivo.

2. Delivery terms

2.1 Shipping costs

Free delivery in domestic purchases (delivery to the nearest Posti or Matkahuolto outlet or parcel locker.)

Other delivery methods available for an additional price.

2.2 Delivery times

The average shipping time of the order is approximately 1 to 2 days from purchase, if an alternative is not notified.

The stock balance of each product can be seen on the product page. If, for any reason we cannot keep to the average shipping times, we will contact you directly via email.

We reserve the right to cancel the order in case for any reason the purchased product is not available.

2.3 Delivery terms

All domestic orders are delivered by either Posti or Matkahuolto. The desired delivery method can be chosen from the following options:

  • Posti parcel locker
  • Pick-up from the nearest Posti outlet
  • Pick-up from the nearest Matkahuolto outlet
  • Matkahuolto parcel locker

Note: Depending on the delivery method, a phone number is needed in order to receive the delivery notice.

In case your order can be shipped in an envelope, the order will be delivered directly to your domicile even if an alternative delivery method was chosen.

3. Cancellation rights

Purchases made from the online shop are distance selling in the context of consumer protection legislation. If the Customer wishes to exercise the right to cancel, a return notification must be made within 14 days of receiving the products. You can make the return notification by email to info@vaisto.gg. For health and safety reasons, cancellation rights do not apply to opened products, and the products must be returned in mint condition.

If needed, the Customer must be able to demonstrate the order was returned within the given time limit, for example by means of a return receipt.

Return shipment will be handled and covered by the Customer. Aurora Nutrients Ltd will refund the payment amount without undue delay within 14 days after receiving the returned products, at the latest.

In case the order has not yet been shipped, the Customer has an option to cancel the order free of charge by being in contact with our customer service. If the order was already shipped, the Customer can return the products by following the standard return instructions.

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